{"id":23116,"date":"2024-11-12T13:15:59","date_gmt":"2024-11-12T13:15:59","guid":{"rendered":"https:\/\/qdon97wwho-staging.onrocket.site\/returns-delivery\/"},"modified":"2026-02-08T07:01:54","modified_gmt":"2026-02-08T07:01:54","slug":"returns-delivery","status":"publish","type":"page","link":"https:\/\/freedomconfectionery.com\/en-us\/returns-delivery\/","title":{"rendered":"Returns & Delivery"},"content":{"rendered":"\r\n
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Returns & Delivery<\/h1>\r\n

Deliveries<\/h2>\r\n

When will my order be shipped?<\/strong><\/h3>\r\n

All orders placed before 2:00pm (Monday-Friday \u2013 excluding UK bank holidays) will be dispatched the same day. Any orders placed after 2:00pm will be dispatched the next working day.<\/p>\r\n

We will send an email confirmation once this has been dispatched.<\/p>\r\n

What are my delivery options?<\/strong><\/h3>\r\n

We try to offer our customers as many delivery options as possible so you can make a decision on which service suits your needs.<\/p>\r\n

    \r\n
  • Royal Mail 1st Class<\/strong>: Next working day aim (including Saturdays)
    This is not<\/span> a tracked service.
    When your basket exceeds \u00a320 this delivery option is not available as an option due to compensation for loss or damage not being sufficient.<\/li>\r\n
  • Royal Mail 2nd Class<\/strong>: 2-3 working days aim (including Saturdays)
    This is not<\/span> a tracked service.
    When your basket exceeds \u00a320 this delivery option is not available as an option due to compensation for loss or damage not being sufficient.<\/li>\r\n
  • Royal Mail Signed For 1st Class<\/strong>: Next working day aim (including Saturdays)
    Signature on delivery with an online delivery confirmation.
    When your basket exceeds \u00a350 this delivery option is not available as an option due to compensation for loss or damage not being sufficient.<\/li>\r\n
  • Royal Mail Signed For 2nd Class<\/strong>: 2-3 working days aim (including Saturdays)
    Signature on delivery with an online delivery confirmation.
    When your basket exceeds \u00a350 this delivery option is not available as an option due to compensation for loss or damage not being sufficient.<\/li>\r\n
  • Courier \u2013 Next Day Delivery<\/strong>: Next working day aim.
    Tracked service provided by APC Overnight.<\/li>\r\n<\/ul>\r\n

    International<\/strong><\/p>\r\n

      \r\n
    • Royal Mail International Tracked & Signed<\/strong>: Europe; aim 3-5 working days \u2013 Worldwide; aim 5-7 working days.
      Fully tracked to delivery point. Signature on delivery. Online delivery confirmation.<\/li>\r\n
    • Royal Mail International Economy<\/strong>: Western Europe; up to 2 weeks \u2013 Eastern Europe; up to 5 weeks \u2013 North America; up to 6 weeks \u2013 South America, Africa & Asia; up to 8 weeks \u2013 Australia \u2013 up to 12 weeks.
      This is not<\/span> a tracked service. Option drops off after basket \u00a320 is exceeded<\/li>\r\n<\/ul>\r\n

      Do you offer free shipping?<\/strong><\/h3>\r\n

      We do offer free shipping on orders of \u00a350 and over<\/p>\r\n

      Can I track my order?<\/strong><\/h3>\r\n

      If you have chosen a service that is tracked \u2013 your dispatch email will include a tracking number.<\/p>\r\n

      Returns & Refunds<\/h2>\r\n

      Returns\/Exchanges<\/strong><\/h3>\r\n

      As a small and passionate family business we aim to exceed expectations and strive for total customer satisfaction and invest in high quality and clean ingredients lovingly produced. In the extremely rare scenario whereby you are not happy with the quality of our product we encourage you to contact us so we can replace items.<\/p>\r\n

      We have a 30 day return policy. If 30 days have past by since your purchase unfortunately regardless of your inquiry we cannot offer you a refund or exchange.<\/p>\r\n

      In the first instance if you could send a copy of your receipt (so we can see the date and whereabouts of purchase); photo of our product including the LOT Number and best before date on the rear with a short sentence highlighting what has not met your expectations. We will liaise with our factory promptly and keep you informed. We will do everything within our control to placate you.<\/p>\r\n

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging. If there is evidence that the product has been tampered with since delivery this will make it more difficult for us to warrant your return.<\/p>\r\n

      Refunds<\/strong><\/h3>\r\n

      Once your return is received and inspected we will contact you to notify you that we have received your returned item. If we can exchange the goods to you we will. We will also notify you of the approval or rejection of your refund. As the Mallows are perishable and delicate due to their unique vegan recipe, there must be good reason for you no longer able to make use of your Mallows in order for us to refund them completely and put them back through the delivery system.
      If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment at our earliest convenience.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

       <\/p>\r\n","protected":false},"excerpt":{"rendered":"

      Returns & Delivery Deliveries When will my order be shipped? All orders placed before 2:00pm (Monday-Friday \u2013 excluding UK bank holidays) will be dispatched the same day. Any orders placed after 2:00pm will be dispatched the next working day. We will send an email confirmation once this has been dispatched. What are my delivery options? […]<\/p>\n","protected":false},"author":1,"featured_media":22760,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-basic-page-template","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-23116","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFreedom Confectionery US: Allergy-Friendly Returns & Delivery<\/title>\n<meta name=\"description\" content=\"Shop Freedom Confectionery US with confidence. 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